REACTIVATE AN OLD ACCOUNT by Slatan Dryke

REACTIVATE AN OLD ACCOUNT

If you accidentally delete your account here the right
procedure to follow:

Visit and login into https://secondlife.com/my/support/?
then select New Ticket Submission and fill all the fields.

Q - What type of problem are you having?
A - Account Issue

Q - Account Issue
A - Reactivate an old account

Q - What is the name of the account you want reactivated?
A - Your SL name/surname

Q - If there is any additional information you would like to provide, please include it here.
A - I accidentally cancelled my account

Then submit your ticket.

Within 24/48 hours LL will reply you by mail, at the address that you gave in your registration. Here following the mail contents:

Case: 00000000
Avatar: SL name/surname
Type: Reactivate an old Account
Status: New

To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=00000000

(To view the Case online, you will need to log into Secondlife.com with this Avatar: )
Avatar: SL name/surname
Type: Reactivate an old Account
Status: Waiting for Customer Acceptance

Hello (SL name/surname),

I'll be glad to assist you with re-activation of your account.
Would you please provide us with the following information in order to reactivate your account

What is the real name listed on the account?
What is the date of birth listed on the account?
What is the answer to the Security Question-What is your favorite vacation spot? (example)
What is last four digits of the credit card on file
What is the balance of the L$ dollars on the account?
What was the last transaction on the account?
identify 3 names on the friend list

if you have any further issues, please do not hesitate to contact us

Thank you for contacting Linden Lab Support

Kind Regards,
Linden Lab Support


Reply with all the infos requested, and wait for a new
communication from LL.

*****************************************************

This is what LL does before to delete definitively your account:

"We'll hold on to all of your in-world stuff for awhile, so if you
reactivate within 30 days, everything will be pretty much where you left it."

"We'll keep your inventory and avatar a bit longer, so if you return within 60 days you'll still be you"!

For a Premium Member there is more to know:

"If you want to reactivate your account during the 60 day period, you can do so at any time just by visiting
https://secondlife.com/account.
However, there will be a reactivation charge based on your original account type."

"Your Second Life account has been successfully canceled. You will not be billed further membership fees for access to Second Life;
however Premium Members will be responsible for Land Use Fees, based on peak usage, until your account is expired. (Full details on land use fees can be found at:
http://secondlife.com/whatis/landpricing.php)
You'll be able to access Second Life on this account until the actual expiration date of your paid account: 2011-00-00.
After expiration, we'll put your account into hibernation for 60 days." (as said above)

Thanks - we hope to see you back in Second Life,
by Slatan Dryke